Last reviewed:
SolarWash CT ("we," "us," or "our"), operated by Tate Industries LLC, provides solar panel cleaning and related services in Connecticut. This Privacy Policy describes what personal information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
Information We Collect
- Contact information — your name, phone number, email address, and service address, provided when you request a quote, book a service, or contact us.
- Service information — details about your solar panel system, service history, appointment records, and before/after photos taken during service visits.
- Payment information — payments are processed by our payment processor (Stripe); we do not store full card numbers on our systems.
- Communications — records of calls, voicemails, text messages, and emails exchanged with us so we can provide and improve our service.
How We Use Your Information
- To provide quotes, schedule and perform services, and deliver service reports and invoices.
- To send appointment confirmations, reminders, payment links, receipts, and review requests.
- To occasionally share seasonal offers or service recommendations with existing customers (you can opt out at any time).
- To respond to inquiries, maintain business records, and meet legal obligations.
SMS / Text Messaging
When you provide your mobile number and consent to receive text messages — during booking, by phone, or through our website — we may text you appointment confirmations, service reminders, service reports, invoices and payment links, review requests, and occasional offers. Message frequency varies with your service activity. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for service providers acting on our behalf solely to deliver messages (such as our messaging platform), and only for that purpose.
You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance, or contact us using the information below. After you opt out, you will receive one final confirmation message.
How We Share Information
We do not sell, rent, or trade your personal information. We share it only with service providers who help us operate the business — such as payment processing, messaging delivery, and website hosting — and only as needed to provide our services, or when required by law.
Data Retention & Security
We retain customer records for as long as needed to provide services and meet legal and tax obligations. We use reasonable administrative and technical safeguards to protect your information, including encrypted connections and access controls.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us. You may opt out of marketing communications at any time — reply STOP to texts, use the unsubscribe link in emails, or just ask.
Contact Us
SolarWash CT (Tate Industries LLC)
1163 Old Colony Rd, Wallingford, CT 06492
Phone: (203) 677-0875
Email: [email protected]
We may update this policy from time to time; the "Last reviewed" date above reflects the most recent revision.